FAQs Magic Days 2026

TICKETS AND BOOKINGS

1. Is it necessary to book tickets to visit Magic Days?
Yes, access to the venue is strictly by advance booking only.

2. Is admission free?
Admission is 100% free, but advance booking is mandatory. Access will not be permitted without a ticket.

3. When and how can I book tickets?
Tickets can be booked through our website and are released in 3 batches:
- Monday, November 16 at 11:00 AM: For visits from November 27 to December 13.
- Monday, November 23 at 11:00 AM: For visits from December 14 to December 27.
- Monday, November 30 at 11:00 AM: For visits from December 28 to January 5.

4. How many tickets can I book at once?
The limit is 6 tickets per booking. If your group is larger, you must make separate bookings.

5. From what age is a ticket required?
A ticket is required for all visitors, regardless of age. All children and babies must have their own advance ticket and count toward the total booking limit (maximum 6 people per registration).

6. Can I modify my booking (date, time, or attendees)?
Yes, you can change both the number of guests and the date or time, as long as there is availability.

To modify it:
1- Go to your booking confirmation email and scroll to the bottom.
2- Click on the button to modify your booking.
3- Select the option you need:
- Modify my details: to update personal information or the number of attendees.
- Choose another date: to open the calendar and select a new day or time slot.
4- Confirm the change. You will receive a new email with the updated booking.

*Your original ticket remains valid at all times until you confirm the new date. If there is no availability for your requested change, the system will notify you and your initial booking will remain unchanged.

7. What happens if I arrive late for my time slot?
You have a 15-minute grace period after the time indicated on your ticket to enter. After this time, access will depend strictly on real-time capacity and admission cannot be guaranteed.

8. I lost my ticket or cannot find the email, can I still enter?
Yes. If you cannot find the email or the QR code, staff at the entrance will be able to look up your booking using the primary attendee's name. However, we strongly recommend having your QR code downloaded or readily available in advance to avoid waiting and streamline entry.

9. Can I leave and re-enter the venue multiple times with the same ticket?
No. Tickets are valid for a single entry only. Once you leave the venue, you cannot re-enter with the same ticket.

DATES, OPENING HOURS, AND VISITS

10. What are the dates and opening hours for Magic Days?
The event takes place from Friday, November 27, 2026, to Tuesday, January 5, 2027.

- General hours: Monday to Sunday from 9:00 AM to 8:30 PM (including Sundays and the holidays of December 6 and 8).
- Reduced hours (9:00 AM to 4:00 PM): December 24, December 31, and January 5.
- Closed: December 25, December 26, and January 1.

11. How long does the visit to Magic Days take?
The self-guided tour takes approximately 30 to 45 minutes.

12. Will we be able to see Santa Claus?
Yes, Santa Claus will be welcoming visitors from December 1 to December 24:
- School weekdays (Monday to Friday): From 4:00 PM to 8:00 PM.
- Weekends, public holidays, and school vacation days: From 10:00 AM to 2:00 PM and from 4:00 PM to 8:00 PM.

13. Will we be able to see the Three Wise Men?
Yes, a Wise Man will collect letters from December 27 to January 5:
- From December 27 to January 4: From 10:00 AM to 2:00 PM and from 4:00 PM to 8:00 PM.
- December 31 and January 5: From 10:00 AM to 2:00 PM only.

REV EL BAR RESTAURANT

14. Can I book a table for lunch at REV EL BAR?
From November 27 to December 20 (Monday to Friday): Lunch reservations are open online via our website.
Weekends and from December 21 to January 5: Lunch reservations are not accepted. Access to the bar is exclusively for Magic Days ticket holders, and guests will be seated on a first-come, first-served basis according to available capacity.

15. Can we have dinner at the restaurant?
Dinner service is available exclusively for groups and corporate events with advance reservations, taking place after the exhibition closes for the evening. To book and view menus, please contact:
- Contact: Jimmy Chaparro
- Phone: +34 613 95 44 83
- Email: jimmy@gruponhm.com

16. Does having a restaurant reservation or visiting the bar grant access to Magic Days?
No. They are independent experiences. Having a lunch reservation at REV EL BAR does not grant access to the Magic Days tour, nor does it exempt visitors from needing an advance ticket for the exhibition.

17. Will holiday sweets and treats be available?
Yes. We will have an outdoor take-away stand offering hot drinks, freshly made churros, and a selection of traditional holiday pastries.

SERVICES, RULES, AND ACCESSIBILITY

18. Can we enter with strollers or baby buggies?
Strollers and buggies are not permitted inside the tour area due to space limitations and visitor flow. For your convenience, an outdoor supervised stroller parking area is available at Jardinets de Gràcia. This area is subject to capacity, so we recommend using baby carriers (wraps or slings) and visiting without a stroller whenever possible.

*CASA SEAT CUPRA accepts no liability for loss, theft, or damage to strollers or buggies.

19. Is the venue accessible for people with reduced mobility (PRM)?
Yes, the venue and the entire route are fully accessible.

20. Are pets allowed?
Only guide and certified service dogs are permitted.

21. Is there a cloakroom service?
We do not have a cloakroom or luggage storage service.

22. Is there dedicated or free parking?
We do not have on-site visitor parking, but paid public parking facilities are available nearby.

23. We are a school or educational group; how can we arrange a visit?
To schedule a school visit, please fill out this form, or contact casaseatcupra@seat.es for additional information.